Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how taviotrex collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We are the data controller responsible for your personal information. We operate the website and manage all data processing activities. If you have questions about our data practices or wish to exercise your rights, you can reach us using the contact information provided at the end of this policy.

Information We Collect

We collect information in several ways:

• Contact Form Data: When you contact us through our website, we collect your name, email address, phone number, and message content.
• Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent on each page, and your browsing patterns.
• Device Information: We collect technical information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookie Data: We use cookies to enhance your browsing experience and gather analytics about site usage.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide information through contact forms or opt into communications, we process data based on your explicit consent.
• Legitimate Interest: We process data to improve our website functionality, prevent fraud, and enhance user experience.
• Legal Obligation: We may process data when required by law or to comply with regulatory requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Improving and optimizing our website and services
• Analyzing website traffic and user behavior through analytics tools
• Sending you updates or communications you have requested
• Preventing fraud and ensuring website security
• Complying with legal and regulatory obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

• Contact Form Messages: We retain contact form submissions for up to 24 months after your last interaction with us, unless you request earlier deletion.
• Analytics and Cookie Data: We retain analytics and cookie-based tracking data for up to 14 months, after which it is automatically deleted.
• Server Logs: Technical server logs are retained for up to 12 months for security and troubleshooting purposes.
• Account Data: If you create an account, we retain your data for the duration of your account and up to 12 months after closure for legal compliance.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal requirements.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your data in a portable format for transfer to another service.
• Right to Object: You can object to certain types of data processing, including marketing communications.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track site usage patterns. We use both essential cookies (required for site functionality) and analytics cookies (to understand user behavior). You can manage your cookie preferences through your browser settings. For more detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access protocols. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting business, such as hosting providers and analytics services. These service providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information when required by law or to protect our rights and safety.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 13, we will promptly delete such information. Parents or guardians who believe their child has provided information to us should contact us immediately.

International Data Transfers

Your personal information may be processed and stored in Latvia and potentially transferred to other locations. When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected under applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website following such changes constitutes your acceptance of the updated policy.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority in Latvia if you believe we have violated your privacy rights. The competent authority is the Data State Inspectorate of Latvia (Valsts datu inspekcija). You can contact them for assistance regarding data protection matters and to file formal complaints about our data handling practices.